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BetterUp

Change management blueprint for contact centre digital transformation

This resource is published by BetterUp

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The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to work from home or hybrid working models, which changed the ways they distributed work and communicated. Agents could no longer turn to someone sitting next to them or raise a hand for assistance.

The entire flow of work became dependent on technology. Not only did businesses rapidly and radically shift in 2020; consumers shifted as well.

Read now to find out about the change management blueprint for contact centre digital transformation.

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Related categories
Leadership, Staffing, Workforce Management, Regulatory Compliance, Change Management

 

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