Digital Document Processes In 2020: A Spotlight On Western Europe

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Adobe recently commissioned Forrester Consulting to conduct a global survey to understand how digital document processes are supporting business resilience during the COVID-19 pandemic. The Western Europe results were staggering with 70% of organizations say that digital document processes enable them to better maintain business continuity amidst unforeseen circumstances.

As companies continue to acclimatize to virtual work en masse, it is increasingly important for employees and customers to share, review, sign and store digital documents virtually and securely, without the need for hardcopies. Companies are providing more tools to ensure business runs smoothly and adoption is accelerating for key digital document capabilities, such as the adoption of e-signature capabilities accelerating at 60% of organizations in Western Europe. Once considered a best practice, digital document capabilities are now becoming a business necessity, and will endure beyond the current crisis to become foundational elements of both the customer experience (CX) and employee experience (EX) moving forward.

Key findings in the study focus on:

  • Need for new workplace practices to support a remote workforce
  • The shift in perception of digital document solutions from ‘operational tools’ to ‘strategic imperatives’
  • How digitizing document processes can reduce business risk and increase revenue
  • Digital document processes are becoming standard practice and will help CX and EX in the long-term


Related categories
Leadership, Human Resources, Change Management


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