For two years running, Gartner—an independent research firm—named Workday a leader in cloud HCM out of 11 key vendors analyzed.
Register to get the “Gartner Magic Quadrant for Cloud HCM Suites for Midmarket and Large Enterprises” report (compliments of Workday), and see why, for the second...
Published: Sep 19, 2017
Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows that only 14% are ahead of their customers’ expectations. This means that 86% feel that they are behind the curve, the competition — and most importantly — their customers’ expectations.
The...
Published: Oct 05, 2017
Customer engagement is more than a trendy buzzword. It’s the new marketing reality for businesses of every stripe. In this age of the empowered customer, engagement has replaced push marketing, with customers and prospects deciding how and when they want to engage with your company. They are also calling the shots...
Published: Jan 01, 2011
As they grow, companies rely on more and more processes, activities and systems to run their businesses. These likely include a number of manual and automated workflows and procedures as well as a variety of departmental applications and legacy databases that are poorly integrated. While this approach may have served its...
Published: Jan 01, 2011
connections. But now such attributes have paved the way for consumers to take a self-service approach over what they watch, when and where they watch it, and their willingness to pay to view content on their mobile device.
Published: Sep 08, 2015
Extending operational excellence to management excellence is the next strategic imperative for organizations of all sizes, in every market around the world. Oracle’s strategy-to-success framework provides a path for companies to become smart, agile, and aligned while Oracle’s enterprise performance management...
Published: Nov 01, 2008
It’s rare to pick up a business publication these days without reading a story about RFID (Radio Frequency Identification). This new technology received scant attention until Wal-Mart’s announcement mandating its implementation and use by their key suppliers. Since then, compliance mandates have been issued...
Published: Mar 01, 2013
No longer a luxury item, business intelligence (BI) applications are required to optimize corporate profits and performance. The most valuable BI systems pull data from across the enterprise and present information to users in a meaningful way to improve decision-making. This white paper explores the advantages of investing...
Published: Jun 01, 2009
Mass customisation … value-add … kitting … assembleto- order. These are just some of the differentiating mechanisms companies are utilizing to forge lasting, profitable customer relationships. All of these special services are variations on the theme of tailoring standard products to suit specific...
Published: Nov 01, 2010
Companies are set to become increasingly employee-centric in the future. Those employers who make changes now to shape their business around the needs of their staff are likely to achieve significant competitive advantage. Employees are more like to stay with companies that show they value their staff and provide an environment...
Published: Sep 01, 2015
HR One Corporation provides HR shared services, including administration of payroll and fringe benefits, to more than 200 companies. By standardizing these services using the SAP® ERP Human Capital Management solution, the company has achieved increased employee efficiency for its outsourcing operations and reduced...
Published: Feb 17, 2013
In the ongoing effort to operate a successful business, companies continually seek opportunities to cut costs and increase profits. Naturally, they often look first to their own internal operations to find ways to streamline processes and integrate information flows from different locations – and often from different...
Published: May 01, 2011
The widespread adoption of dedicated Workforce Management (WFM) solutions continues to gain momentum as organisations increasingly recognise that the level of control and visibility needed in managing their workforce resource is rapidly outstripping the capabilities provided by existing HR applications and processes. Unlike...
Published: May 09, 2014
• The upgrade from corded to wireless headsets boils down to a nickel a day. • Estimating the ROI of wireless headsets includes calculations on productivity, employee retention, additional revenue and customer satisfaction. • Each organization’s individual figures vary, but it is possible to build...
Published: Oct 01, 2010