Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows that only 14% are ahead of their customers’ expectations. This means that 86% feel that they are behind the curve, the competition — and most importantly — their customers’ expectations.
The...
Published: Oct 05, 2017
Internet-based technologies have played an important role in the development of modern CRM applications over the last several years. They have been the critical driving force behind the rise of on-demand CRM, and have also enabled on-premise CRM vendors to dramatically simplify deployment and administration. CRM has become...
Published: Oct 12, 2013
Leaders are drivers of performance throughout an organisation. However, it can be a struggle to recruit strong and capable managers. Lack of skilled workers have left many companies unable to find the talent they need, so isn’t it time we looked towards the existing talent within our organisation?
This paper...
Published: Aug 10, 2016
Designing the perfect careers site can be challenging. There is a multitude of things to consider, from user experience to selecting your ATS. Our guide aims to help you through the pitfalls, so that your careers site meets and then exceeds expectations.
Read this eBook and learn:
Why it's important...
Published: Aug 28, 2015
Each year brings a fresh batch of regulatory changes to workforce management that further complicates an already challenging field. From employee leaves, wage and hour concerns and working conditions, employers must contend with a wide variety of legal changes affecting the way they manage their teams, get work done and...
Published: May 09, 2012
Oracle business intelligence solutions are complete, open, and integrated. Key components of Oracle business intelligence solutions include Oracle Business Intelligence Enterprise Edition 11g (OBIEE 11g), business intelligence applications, the Oracle database, and the Oracle Exadata Database Machine. The openness of OBIEE...
Published: Nov 01, 2013
Learning expectations have never been higher. Changes in the global marketplace and workforce demographics are pushing the need to leverage human capital as a competitive differentiator.
In response, savvy chief learning officers are regarding training investments as an investment that can further strategic results....
Published: Aug 10, 2016
On the front lines of HR and payroll, it is easy to recognize when a new workforce management solution could usher in dramatic improvements. Often, the hard part is getting executive support to prioritize that project, and to secure—and protect— sufficient funding through the budget cycle. Even after securing...
Published: May 09, 2014
Many organizations today use a collection of Business Intelligence (BI) tools and applications to allow experts to gather and analyze information from disparate sources across various lines of businesses to meet enterprise wide information gathering and analysis needs required for the reporting and monitoring of business...
Published: Dec 04, 2013
Large organizations need to manage and align the dimensions that classify and categorize their operational, transactional and analytical systems. Without alignment, analysis and reporting cannot be reconciled with confidence across the enterprise. Deploying an effective enterprise dimension management system is a challenging...
Published: Aug 11, 2010
Faster, broader and more detailed financial reporting has become a mandatory requirement worldwide. The current financial reporting systems used by some companies - whether spreadsheet-based or point solutions like Oracle Hyperion Enterprise - are likely to fall short when faced with these stricter demands being made across...
Published: Aug 01, 2012
IDC Manufacturing Insights recently conducted a worldwide study of over 375 enterprises, across multiple discrete manufacturing sectors covering 12 countries, on behalf of Infor. The survey showed that: ● Complexity is dramatically growing, with market, operational aspects, and IT the main business areas that will grow...
Published: Jan 01, 2012